1. Why do I still not see transactions or have an insufficient number of transactions after linking my account?
Answer:
If you don't see any transactions after linking your account, please try clicking the Update transactions button to refresh the data. And if the number of transactions is still insufficient after updating, please contact us through our support channels. We are ready to assist you and answer any questions related to your transactions.
2. What should I do if my Linked Wallet expires?
Answer:
When your Linked Wallet expires, the app will display a notification banner along with a link to the store where you can update your purchase plan. You just need to click the Go to store button to be directed to the renewal screen. After successfully renewing, you can use your wallet as usual.
If you haven't renewed it within 7 days after expiration, the app will show a second reminder banner. In this case, if you decide to renew and link again, you'll need to create a new wallet to ensure transactions are updated correctly.
If you require additional support in this situation, please contact us and we will be ready to help you in more detail.
3. I previously used a Linked Wallet but stopped for a while. Now I want to use it again. Can I continue using that wallet?
Answer:
Yes, you can continue using that Linked Wallet. You just need to check if the bank you’ve linked is supported. To do this, go to the Account section, select Connect to Banks and review the list of supported banks. If your bank is on the list, click the Update transactions button in that wallet to ensure all transactions are updated correctly.
If you need more detailed support, feel free to reach out to us through our support channels!